Nelson Gagnon Plumbing Heating

One of the worst experience of my life. New toilet installed in June of 2022. Had to call them as the plugger was not working after a month. The other day the toilet was moving around and I called them right away. They said they would be there the next day and of course they never showed. I was then told they had me on the call sheet for Friday. They never showed or called. I am wondering if they put in a used toilet. DO NOT USE THIS COMPANY.

Horrendous experience.... I wish there were an option to give less than one star. I contacted this company regarding my water heater, which was installed in 2020 and still carries an active manufacturer warranty. Instead of even attempting to check the warranty or assist with the issue, they immediately pushed for a full replacement. After I provided the make, model, and serial number of the unit, they called back with a quote of $2,800 to replace the water heater — a unit that typically retails for around $600. There was no attempt to look deeper into the problem, explore warranty options, or provide a reasonable explanation for the pricing. The entire interaction felt rushed and dismissive, as if the goal was simply to sell a new unit rather than help the customer. I expected a professi