New Stone Design - Countertop Contractor Schaumburg, IL - Quartz Countertop And Marble Countertop

We worked with new stone thru our general contractor. During installation, the guys nicked a corner of the countertop. We called the owner to schedule a time for them to come back out for repair. It took a couple months to get a date after I made a few callbacks. Considering the amount of money we spent on the countertop, I don't know why it was such a low priority. We finally did get a repair date scheduled but unfortunately my husband did not hear the doorbell when they said they came. Neither of us received a phone call from them saying they were here at the time. My husband and the owner went back and forth about who was responsible for the snafu, and new stone never called back to reschedule. Fast forward 1.5 yrs later, I have been trying again to get them to repair this. The nick is

Great and friendly people. Ordered a bunch of pieces for shower sill and thresholds. The provided photos of the options they had and I was able to choose online. They were also able to cut to my exact dimensions I gave them. Also had some backsplash pieces that I had to bring in to be cut so they could match my other bathroom. No questions asked, they cut the pieces and even offered to polish them. I’ll definitely be back for more! Exceptional support and service!

Don't risk and find someone else. Worst experience. Job quality 3 , costumer service 1 . I was not home when they finished and payed these guys through the phone. Bad decssion. When I got back , I have found a lot of issues . Tried to call thay guy and he ignored my calls. Talked to a girl in the office, sent her pictures and she promissed me they'll fix that. It was over a month ago and we talked about three times. Don't pay these people anything untill they don't finish their job.

Greg and team were excellent. Love my new vanity top. They did a great job at 3/4 the the cost of a cultured marble from the big box stores.

We used New Stone Design for our grill island countertop and are so pleased with how it turned out! Greg and his staff were so helpful and accommodating to work within a specific timeline. Our countertop was installed in only 2 days from measurement which far exceeded our expectations! This allowed us to finish grill installation and start enjoying our finished product sooner than expected. Thank you!