NexGen HVAC & Plumbing

My thermostat took a dive on me so I went to replace it. That's where I met Breanna at Home Depot she advised me on the Ecobee one and normally I don't use big companies because of cost is always higher since they have higher overhead. However, at $49 for a diagnostic they sent someone out and that's when things got even better Lazaro was our technician. He was trustworthy and communicative and effective at explaining to me and my wife what he's doing to our unit and why. In the end because of his demeanor and character I chose to get work done through his company. I got an ionizer placed and he patched a few areas where air was escaping. Cleaned condenser and added a second capacitor and cleaned the fan on inside of my house as well as checked the coils which were fine. In summary the com

Gabe was so efficient and explained everything so we could understand. He took his time to thoroughly look at all of our concerns and figure out some type of solution. I appreciate his taking the time with us!

Ryan was extremely professional and knowledgeable. He took the time to thoroughly explain everything in a clear, detailed way, which I genuinely appreciated. He was clean, respectful of our space, and very thorough in his work. You can tell he takes pride in what he does. He went above and beyond, and his kindness and professionalism did not go unnoticed. Highly recommend.

I would NOT recommend NEXGEN for your AC & Heating needs. We bought a new HVAC system from NEXGEN just over 5 years ago. The sales/service at that time was excellent, The system cost just over $38k. We purchased a monthly “service agreement” last year after a $600+ bill. Today we were presented with a $10k + “service” estimate to “fix” a 5 year old system. I could go on about this nightmare experience but will summarize with - frustrated and feeling like we were taken advantage of. We have a competitor coming out tomorrow to give us another estimate. BTW - Service Tech today pointed out that the last technician (theirs) installed the wrong size filter, (see pictures) likely causing extensive damage to one of the heating units and duct system due to a two inch gap… Buyer Beware!

I had my 1st "Tune-up" today of my HVAC system! My scheduled appointment went well and I was very satisfied. Not only was the technician knowledgeable, but he was very thorough during his examination of the various units of all of my HVAC! I am a satisfied client!