Norfolk Heating and Cooling Inc.

Top Line is exactly that in my book top of the line when it comes to HVAC. Our home warranty company had assigned and a different contractor. I won't mention the name, because they are worthless. However, they lied to us and never showed up. Top Line not only showed up the same day that they were called, but they also was able to go and get the needed part and was able to fix it the same day!! I am very thankful that they helped us in such a timely manner because we had almost gone 2 weeks without heat. I will definitely use them again if needed!

Technician came 3 times and each time, it was hotter when he left than before he came. This has gone on for a month. Last straw - technician said I needed a compressor and was told they would get it approved by insurance company. After numerous calls and a week later, I was told they were still waiting on approval. I called warranty company and was told nothing had been submitted for approval.😡 I had a different company come out and was told that whoever put Freon in the unit left the cap off, so all the Freon was gone!😡😡😡

They do not return calls, I can barely can get through to a real person whenever I call, and it takes multiple visits to fix an issue. Just had my AC fixed in April this year and it's already broken. They told me my AC was functioning properly keeping my house at 90 during this most recent heat wave when there was a actually a leak, and told me a visit was unnecessary.

What a great local company. They showed up when I needed them. They worked around my schedule and they got the job done in less time than I anticipated which saved me a lot of money. If you want a reliable, local company to fulfill your HVAC needs, whatever they may be, then you need to call these guys.

DO NOT USE THIS BUSINESS! Terrible customer service, Brittany would not return calls or emails or provide any detail as how they did not submit an invoice for over 18 months. When they did, they would not produce any documentation and said if we didn't pay the would take us to collections. When asked to talk with a manager or the owner, they were silent and I still haven't heard a word. DO NOT USE THIS BUSINESS!