Norfolk Heating & Cooling

Norfolk Heating & Cooling technician was excellent. He arrived on time, found the issue quickly, and got everything working again. Very friendly and professional. The whole experience was smooth. Highly recommend them for AC services.

They fixed my HVAC perfectly and promptly today!

I was required to use Mason's by American Home Ins. I was very worried since the reviews I read here were lousy. My 25yo furnace died Sun morn at 3am and had to be replaced. Mason's guy was here at 2pm, Sun and told me what I needed, including a new furnace. That began the fight with American Home. Long story short, I was on the phone for at least 6 hours, mostly on hold, while they found the loop hole to force me to spend $1300. I will not renew the policy with Amer Home BUT I will absolutely use Masons, again. The guys were here within 18hrs our authorization, removed the old furnace and put in the new one. When my AC dies, or sooner, I'll bring Masons back to replace my old AC. Ignore what else you read. Assume it had to do with the insurance company people were expecting to hon

The guy showed up to fix a simple break in the house to my dryer and he didn't have a latter so he said he would come the next day but never showed up. I called and texted him for 3 days straight so I gave up and went with someone else. They are terrible and only want to take your money. This company also remodels houses which is why I called them because I bought one of their houses and I got screwed over by them. Stay away from USA Future Properties inc and this company. They are one in the same.

Super quick to respond, get a diagnostic, and take your money. However, when actually ordering parts or getting help they won't answer the phone or respond at all. Horrible busssiness would not recommend to anyone if you need things done quickly at all Insurance company sent them once again. I've been without heat for a week because they have yet to put a diagnostic report in. Probably the worst company I've ever dealt with. Please go with someone else if you can.