Novation Services

Incredibly fast and thorough service. Spoke with the new owner Trip who was very concerned about customer service. The tech sent to our business was very knowledgeable and got our equipment back up and running. They do planned maintenance too, and we will be using this service for our ice machines in bar and wait station. Highly recommend!

This company is one of the only commercial oven repair services to offer service to Laramie, WY. They are eager to help, seems as if willing to do anything to get you business, and they need to be because they don't know what they are doing. They charge for travel on top of their labor and parts (which they don't have on hand), and they can't diagnose your problem without spending most of their labor hours on the phone with the equipment manufacturer. Using this method, they misdiagnose the problem several times and still stick you with they bill for their mistakes. I own a pizzeria and had to go without one of my ovens for nearly two weeks because they couldn't find the problem, all the time charging me for parts and labor! They even charged me hourly labor for them to drive to Denver and

I sure wish we had read the reviews before using this horrible company. I would give them a negative number if I could. After getting a quote, they added $171.00 to our account for chemicals which I had very specifically stated we didn't want or need. They are very disorganized, had to be called out on charges for service calls they were unable to complete, and now want $171.00 more that the quote. I have it all in emails. DO NOT TRUST THEM! Get someone from Denver.

The tech came out because our ice maker had quit. He told me he thought it needed cleaning and it did. It works well now. He also replsced the slidind front door, 285.00 dollars. When i recieved the invoice, it was for over 900 dollars and when i asked my contact at the company, she sent me the tech notes. That means, cleaning our ice machine cost over 500 dollars. Any further inquiries ive made have been met with silence.

Novation's prompt arrival and identification of my equipment issues allowed me to stay open. Their technician was professional and the new owners worked with me to make several other minor repairs. I will use them in the future again. Very pleasant experience!!