Nu-Ray Metal Products

Nu-Ray metals puts out good quality products for a good price but the customer service is lacking. One time I ordered through them I was told the product was ready to be picked up but only half the order was made, I had to come back hours later to get the rest of the order. This caused a little bit of delay on my project and additional costs for my truck rental. Another time a few years ago when I placed an order for roofing it came with no fasteners which I was led to believe that fasteners were included with the price of panels.

Very helpful wholesale manufacturer of metal roofing and related products. We visited to get an in-person view of the variety of roofing and different grades that our contractor can order.

From purchase to installation, Jeremy Legary was absolutely on point every step of the way. What really stood out was how responsive and patient he was—despite clearly having a full plate, he took the time to answer every one of my (many) questions via text without ever making me feel like a bother. Jeremy delivers the kind of old-school customer service that's hard to find these days—genuine, thorough, and truly focused on doing right by the customer. If I could give more than 5 stars, I absolutely would.

We decided to go with NuRay Metals for a new garage build. The metal wasn’t cut properly and we had to return and reorder. When the second batch came, we were faced with the same issue. The rep had us go with a different metal for the third batch, since the machine for cutting it must have been off, so we did. The third batch arrived and it too wasn’t cut properly. Each time we had to wait for the old metal to be picked up and the new metal made and delivered. We also had workers, who came quite a distance to install it, to deal with each time. We finally went with a different company and the metal was perfect. Unfortunately, the NuRay disaster added just shy of two months to our project. We never received any communication, explanation, or apology from NuRay after strike three. However,

I’m a gutter/siding contractor that has used NuRay multiple times for custom flashing work. Each time, they helped me with dimension take-offs from old pieces of flashing, and even worked with my gutter materials supplier to get the material they needed so it would match existing gutter color. Fast and friendly and not afraid of small jobs. Yes, the parking is tight but I’m not dinging them for that. Highly recommended.