P.C. Richard & Son Service Center

I upgraded my review because the P.C. Richard team did the right thing and issued a credit to replace the defective LG refrigerator. The exchange went smooth. The salesman (Anthony) was great to work with. In addition your delivery team went above and beyond with removing the old LG refrigerator and installing the new GE unit. While being without a refrigerator for three weeks was not fun at all and the repair process was frustrating……it is how you end that makes the difference. I hope that P.C. Richard will improve the service and repair process…..because the process was slow and the repair technician left a lot to be desired.

Was scheduled for service today 3/7 from 1015-215. Called at 150 to confirm and rep said service tech was there at 1:11 and got no answer at the door. What a lie!! My husband was there, checked the cameras and no one was there! Tech named Carlos is a liar and he did not call me to tell me he was on the way or that there was no answer! What a waste is a Saturday! He knew he didn’t have the part so he skipped us because i thought i would be helpful i told them what part was broken when i first made the call.

I would give 0 stars if I could. This is one of the worst service providers I have ever dealt with. Moving forward I can assure you I will NEVER purchase another appliance from PC Richard's. This is my second dishwasher and I have had issues with the service department on both. (6 phone calls, 4 technicians) and still broken. My first appointment the technician was sick, the second appointment the technician came late, stayed 5 minutes, did not diagnose ANYTHING and was adament he knew what was wrong. He supposedly ordered the part. The third appointment, a different technician came with a different part because the first technician put the wrong part order in. He did a diagnostic and now it's a new problem. I was reassured a manager would be caling me, I am still waiting. ABYSSMAL SERVICE

I've been dealing with them for several weeks regarding my frigidaire refrigerator that isn't working and still under warranty. After several attempts at fixing the issue and literally having one of their techs piss all over my bathroom during one of the service visits, this company doesn't seem to care or take customers concerns seriously. I was supposed to have another tech come today on my only day off for the week, and they just canceled on me. I don't know how they think this is acceptable to have customer bend over backwards and adjust their life to accommodate them, when it should be the other way around. Customer service is truly dead in this country. I will never buy another product from pc richard after this abysmal experience.

Absolutely horrible! 4 times these guys have been to my house. The first visit was to diagnose, ok no issues. The second time, wrong part! Third time, wrong part! Fourth time, today, no part!! For some reason the technician thought we had the part! What?! We've had no dryer for almost 2 months and it's getting too cold to be hanging clothes out, we are drying them on racks in front of our pellet stove or having to go to a laundromat. I've been in service (HVAC) for 36 years, this all blows my mind and is completely unacceptable!! I will never buy anything from PC Richard again!!