Perpetual Essence LLC

Super excited to see another option for acoustic panels and ordered a box. Box arrived very damaged from shipper and when I opened to look at the product I was even more disappointed to see the panel slats being very poorly spaced on the felt backing. Impossible to put one panel next to another due to NONE of the slats lining up or spacing correctly. EXTREMELY poor customer service when I brought these 2 problems (shipping damage and poor workmanship) to their attention in emails. They want to charge me $60 to return the items in "the original box the same way as received, well-covered and protected in the corners to secure the panels". So they want me to PAY $60 in fees, pay the return shipping AND back the way it came...only in better, well covered and protected boxes??? Check the

Yes Best Place Ever