Pipco Air Conditioning & Heating Co., Inc.

Pipco installed two heat pumps for me three years ago. The person who takes the service calls is rude and very difficult to work with every time I call to schedule maintenance. Her name is Joan. When I’ve expressed my concern to the company the response I get is… she is from New York. Well I am from New York and I know how to treat people with respect. I will not listen to her tirades anymore. I spent a great deal of money to have the two systems installed. I expect better customer service than I have received at Pipco. I called Perry Hall Heating and Cooling to take over my maintenance. Lisa, who answered the phone could not have been more professional and polite. I’m just warning those who are thinking of going with Pipco to know what’s is in store when you try and establish a relationsh

Woke up this morning with a strange smell in my house. After investigating decided it had something to do with my HVAC system, in my house I had just purchased at the beginning of December 2025. Called this company Pipco first thing this morning. Their company sticker was on my indoor unit. I'm guessing the previous homeowner used Pipco for their HVAC service work. Was greated by a very nice understanding woman on the phone. And was told initially somebody could be out Friday morning. I said that was good. But about 15 minutes later I noticed the whole system had stopped running and I had no heat and no air blowing. I immediately called back. Spoke to the same nice woman, and was told don't panic, I'll see if i can get someone out today. Got a call back a short time later telling me someon

Best decision I ever made to switch to PIPCO! Always easy to schedule an appt, fair prices, and AMAZING professionals. My family adores Majid---always lovely to get the call that he is on his way. Proud to support a family-owned and operated company.

It would take me more than a day to list all the ways Pipco goes out of their way to make their customers happy ..their customer service is a10+++. I am 84 and have never known another company like this one. They will never disappoint you. Prices are great also.

Pipco Air Conditioning & Heating Co., Inc. fixed our AC when it broke, and the service was excellent. The technician was very knowledgeable, explained clearly what was wrong, and had it repaired without any issues. We really appreciated the professionalism and would definitely recommend them.