Polar Bear Air Conditioning & Heating Inc.

We had to replace our dying, 18-year-old high-velocity heat pump system in a 1936 brick colonial with a tiny space and a cramped attic. I'm so glad we went with Polar Bear. They were extremely responsive, helpful, and patient in explaining all the details of our current system and the new one. Joe Kelly worked to source a unit nearby so that they could get the job done quickly and put a double crew on the job so they could get it done in a day. The crew was professional, expert, polite, and did a great job, including leaving a clean space behind and showing me how to use the new thermostat. It's not cheap to install these systems, but we made a great choice with Polar Bear!

Polar Bear did a fantastic installation of my roof-top unit, complete with massive crane that brought out all the neighbors to ooh and awe. A month later, the system stopped working. They changed their entire work schedule the next day to come take care of it. A fuse had blown. They fixed it and everything works perfectly. Then I got their bill : $0.00!!!! Thank you Polar Bear!

Alex at Polar Bear has managed our HVAC systems for the past several years and always does a thorough job. He's also incredibly nice, which makes the process so much easier. Thank you!

Called to have some R410A refrigerant put in a Mitsubishi Minisplit. They said they wouldn't service it unless they installed the unit. Just an FYI to everyone, not to bother calling them if they didn't install your units. This is what their homepage says; it doesn't say what they told me on the phone: "When you need help with your air conditioner, heater, or indoor air quality, reach out to a local team of experts that is known to focus on the needs of our customers. Contact our team today to schedule service or learn more about how we can help you."

We just got a new HVAC system installed from Polar Bear. Joe and his team did an excellent job, they were prompt in communications, and gave sound advice for all our questions.