Pridgen Brothers Contractors

Paid over 20,000 dollars for a 5 unit mini split system for my house. My biggest 2 complaints would be the craftsmanship of the work and customer service. After the unit was installed i had to call them back numerous times because i kept loosing refrigerant and had to install window units to cool my house after paying 20,000 dollars for a unit. They finally came and fixed the issue which was cheap quick connector fittings for the refrigerant lines. They Also did a poor insulating the lines so i would get condensation leaks in my ceiling. I personally had to fix a lot of the issues my self but its very disappointing to spend that much money in a system and not have peice of mind.

Not an encouraging experience. A/c broke down during a heat advisory. I will say they did answer my call right away and sent someone out the same day, so that was great. However, the positives end there as the technician they sent did not seem confident, did not communicate well, and did not offer me change when I paid him in cash. I don't like to micromanage people when they come to do work in my home, but I do like them to take the initiative with telling me what they are doing and why so I have a better idea of what the problem is (and simply because this is a more transparent way to do business). The technician worked for about two hours before informing me that he could not fix the problem and that the HVAC likely needed to be replaced. This was upsetting news and naturally I had a l

VERY disappointed in their services. We are in process of moving down to NC from Ohio had them come out to fix it because of no heat. They refilled coolant but did not fix leak. When we came back a month later air was not working and had a huge electric bill because it had been running nonstop while we were gone. Had them come out n fix it put in 2# of coolant n shut down main unit saying it needed a mother board n part was ordered. They have been out 6 times and still not working more than a few days. No heat still main unit shut down n no part. They have put coolant in all 6 times and is not holding it. Even I am smart enough to know there is a leak that needs fixed. Will be contacting Trane to let them know that Pridgens people do not know what they r doing.

I am so disappointed to leave this review after reading the others. The Pridgen brothers installed our Trane HVAC system in 2019. Last week our house almost caught on fire because the HVAC electrical wires were not secured when it was originally installed. This resulted in a loose heating leak that eventually blew our main control panel and electricity to the house. We went 4 cold days without heat and electricity. The cost so far to repair the system is at 1,200. It is a shame because if the wires were tighten at the time of installation, this would have not occurred. We reached out to the Pridgen Brothers first and foremost to let the brothers aware of our experience to ensure future customers were not receiving rushed services or loose wiring. We also requested some form of responsibil

They came and said that they fixed the leak and I had no other leaks now my compressor has gone out due to a leak and low Freon. Called them and they said we fixed your leak you probably got another one after we fixed that one I mean it happens is what she said now I’ve to fixed the compressor and my unit is about 6 years old. They do not stand behind their work like they claim.