Pronto Appliance Services

This was such an easy process from start to finish. Making an appointment took minutes via phone call with an appointment the next morning. To needing to order a part that took 3-5 business days that came in the very next afternoon and was replaced same day. Would highly recommend this service and Omar, my tech, was great, friendly, and lightning quick. Could always feel like I could rely on his expertise!

I called after my workday and had a very efficient AI agent set me up for the next day. The communication The following day from a live agent was on time and clear with the expectations and schedule. They said they would call 30 minutes prior to being able to come and they did and Omar was very efficient and explained everything and got the job done very quickly. Truly thankful for clear, efficient communication, and getting the job done in timely manner. 10/10 recommend their services.

Excellent, fast service! Quick to respond to call. Replied promptly via phone and text prior to arriving. Explained the specific problem and quickly was able to quote a replacement part for ice maker. Part came within 2 days and they came to put it in right away! Nicest Service all around! Gentleman was super considerate, kind and extremely knowledgeable.

I had their technician come in to do a repair for my dryer. After the $95 fee just to show up, they wanted $329 to replace a thermal fuse. When I asked for some justification on costs they were not able to give me any more details. This was quite frustrating as I know it part is $20 and the job would be easily less then an hour. I called another company and they were able to do the job for $150 all in. They did it in less then 30 minutes. These guys are a complete rip off and scam. I will be advising all friends and family to go elsewhere for better service AND better pricing.

Dryer needed repair. Appt made. Repairman was very efficient, knowledgeable, nice, personable. He explained the problem in a way I understood. He brought all items needed for repair. Repair made quickly. This is the second time I have used Pronto and highly recommend.