ProSource of Lancaster

We stopped by ProSource of Lancaster as we are planning a Beach House remodel, and we couldn’t have been more impressed! The showroom is beautiful, with a fantastic selection of flooring and tile that really helped us envision our design. B greeted us right away and was beyond helpful — she’s incredibly knowledgeable about the products and offered great advice that made our choices so much easier. We’ll definitely be back as our project continues and highly recommend ProSource of Lancaster to anyone remodeling or building a home!

After emailing the email address on the website stating I need to replace an entire shower in my bathroom and asking if the showroom is by appointment only, I receive an email back stating no appointment is needed and to come in anytime. I show up, only to be told they dont even carry shower bases, and the walls are not stocked at this store and they had no way of showing me what they even offer. You need to check your website, it shows shower bases (that you say you dont even sell). Very frustrating as I sent an email prior to going to avoid a situation like this!

Would highly recommend staying away from this place. Their front desk person, Randee, is one of the worst customer service people I have ever dealt with. First, they don't even get up to help you look for flooring, they simply point in a direction and say 'all our LVP is over that way'. We ended up finding flooring that matched so we placed an order for 2 boxes and a bunch of stair noses (over $700 order). Decided to use a different flooring so called and asked to return the 2 boxes of unopened flooring ($210 worth of flooring). Randee told us they have a minimum of 5 boxes for return. I told her I'd like to place an order for 3 more boxes if that's the case, so I can return all 5 together. She laughed and said 'that won't work, they will know what we are doing'. So I asked if we c

Stay away from this place. Terrible customer service.

Do you really want to know , it was the worst experience we ever had at a showroom , first the showroom attendant wouldn't get up off her chair to come out and help us and then she sent her assistant out who didn't know a thing about her products. She kept having to look it up on Google and didn't know any prices of the products we were interested in. , we left there thinking this was a total waste of time , we got nothing accomplished. We will not be buying anything from them , going elsewhere. And will be telling all my friends not to go there.