Pure

This company did a great job! I only needed to rent some equipment to dry it out a portion of my basement when my outdoor faucet failed. They were courteous, prompt, and helpful in the process. I highly recommend them when you’re in a bind and you need a good company to help you.

I was in a bind in that I had water damage and my insurance policy didn't cover the repairs. I did a quick search on water damage mitigation companies and Pure Restore, LLC. was suggested by a few in other reviews. I called them up and explained that I would be paying out of pocket for this and they worked with me in getting me a better rate along with steps I could take to cut costs. They came over for the initial inspection and were up front and explained everything including the possibilities that the cleanup and dry off could take longer based on the extend of the damage and weather conditions (cold weather does not help the drying process!). This was a horrible experience to go through, but Pure Restore did their best to try to ease the burden.

Pure is one of the worst and most unethical mitigation companies we've worked with. As professional property managers, we regularly work with mitigation and remediation companies. We only hired Pure twice because they were recommended by one of our plumbers when our primary mitigation vendors were unavailable. Both experiences were extremely disappointing. Before they would even step foot on the properties, they required our agents to sign an emergency work authorization form. With no immediate alternatives during active water situations, we reluctantly signed. That was a mistake. After their initial visits, we repeatedly requested a quote or at least an estimated cost from their office. They refused to provide any pricing guidance despite multiple attempts to get clarity. Instead, they

The first 7 days we were treated great after that the service went down quick. We kept asking for reading about the moisture in the house and one tech would give it to us the other one would say we had to call the office to get the readings. It took over three weeks to dry our house, looking at the negative reviews it seems they use 3 weeks as their guide to dry a house. After that when they came in to demo our kitchen and floors they had to get rid of the cabinet that was damaged. They broke two other cabinets. Once we got the check for the reconstruction we were given a two week time line by Alvaro when it would be done. We paid January 13th and funds where taken out January 14th. Alvaro asked to put a lockbox so his team could come in when needed. This is where everything came unglued.

Recently we had water damage in our home, we called PURE and they came out right away and set up equipment. They use fair market pricing, and was willing to negotiate final cost of mitigation with us, being that the homeowner is on a fixed income. We appreciated the professionalism and hard work of all that dealt with our situation. 100% would recommend.