Quality Appliance Service

I called Quality Appliance Service on December 23rd. They came out the next day, turned on our washing machine, and immediately knew the issue. He already had the part and was able to make a quick fix. Fast and friendly service. They are worth the price. Great experience.

They installed a new engine for my dishwasher, and it worked for only 9 months. Average expectancy of an engine is 7-10 years, but their warranty only covers repairs for 90 days. I cannot recommend this company.

I've been using Quality Appliance for years and won't use anyone else. Richard always shows up, he's polite and gets the job done. I think they charge a fair price and I have never had a problem with the work they do. In fact, Richard is so honest he told me NOT to fix my old dryer again because it wasn't worth it. He had been out twice for different issues on the dryer over the years, and after the last fix, told me it was time. He even suggested which brand dryers he thought were the best. I really trust these people! Very Dependable!

Called Quality Appliance Services in Bound Brook to help with our broken fridge ice maker due to the good reviews. It was a really bad experience because Rich had no idea what the problem was (which can happen), but then made it really clear that he didn’t care one way or another if we decided to try a part that would cost an additional $200 and he said might not work since he didn’t know what the problem was. He was unpleasant and maybe was just having a bad week, but it seemed like since he got $117 for a 10 minute evaluation, he considered that a good end result. I’ve never had an issue with the visit charge because nobody’s time and expertise should be for free but I've also never seen someone who cared less to help. I wouldn’t give them another chance.

Rich at Quality Appliance is awesome! He is quick to answer your call and shows up within a day or two. He is easy to work with, trust worthy, knowledgeable and very, very good at fixing your appliances. Once I had used another company to fix my ice maker....which worked once after they left and whom never called me back. Rich came in to try and figure out what the guy did. He would not give up! It was like a puzzle he needed to solve. I recommend Rich 100%.