Regency DRT

Regency DRT was the company our insurance sent to fix the MOLD problem in our kitchen. We're in the Tampa/St.Pete area, and Caleb and Manuel were the technicians who worked on our home. I have only words of praise!! They were thorough, clean, attentive with our property, and after they left we were able to move on to the next step of our project. The office manager Amanda is also a pleasure to work with. She stayed in touch with us throughout the process making sure everything was properly coordinated. I couldn't be happier. Very professional company.

I'm a contractor hired by Regency to do this job. We did all the work as per the photos. the customer was very satisfied. we started this work on 9/2/23 and ended on 13/02/23. to this day we have not received a penny for this work. My finance department contacts Regency accounting every day, they just ignore us. For this reason, I want to leave it on record here for customers and service providers not to trust this company because it is not a serious and responsible company with its commitments. I'm 65 days without being paid for this job. my contract states that I should be paid within 21 days of completing the job. Sorry to bring this up, be careful it doesn't happen to you. Now I'm going to charge the owner of the house for the service provided at his residence.

My experience with this restoration company was deeply concerning. The scope of work and timelines were misrepresented, payment was taken upfront, and then the job was left incomplete with little to no follow-up or accountability. Communication stopped once money changed hands. I also observed work being performed under conditions that raised serious questions about permit compliance and whether properly authorized individuals were being used on the project. These are not minor issues — they directly affect safety, legality, and homeowner liability. I strongly recommend that anyone considering this company verify permits, licensed personnel, and project terms independently before making any payments.

We were told we had mold after a dish washer leak. Regencydrt was quick to respond They left two large machines which are soooo loud we cannot hear when talking with my wife. We then received a call for scheduling the mold inspector who could not come for 9 more days. I called REGENCYDRT and was told I could unplug one machine but do not unplug the Air Scrubber which is the one that makes the loud noise. My main concern is my wife signed a contract with REGENCYDRT that has no mention of financial responsibility. We accepted a contract without financial responsibility. We are very concerned what the Company we never heard of will charge us. We need some answers and relief from the HORIBLE NOISE. How much are we financial responsibility that we might have?

The mitigation team of Miguel & his mgr, John, were courteous, professional, & considerate. They answered my questions & gave explanations. Miguel did a great job. He did some things to help me that he didn't have to do. So did John.