Reid Heating & Air

12-5-25 technicians arrived to service my heat. They broke my water spicket and water was spraying everywhere. We turned the water off to the house and I was told they cleaned my coils and called a plumber whom would be by 10am 12-6-25 Saturday and asked for a towel. My mother in law suite was flooded with the damaged they caused. On Sat the first technician showed said he was waiting for the guy. I was in my house and I noticed the water was back on. I went outside to see two Reid HVAC techintians and no plumber like I was told and they cut a hole in my house and soldered off the spigot and put a cap on. You can see the burnt marks where they could have set my house on fire,  I WAS NEVER ASKED IF THIS WAS OK!! It was just done. I have a hole in my house and no spigot and in the mother i

Cooper was my service specialist. He went above and beyond for me! He spent a couple hours diagnosing and resolving the issue with my furnace. As a Veteran on a fixed income, I truly appreciated how thorough and friendly he was. Highly recommended. Thank you so much, Cooper!

I had to have my unit serviced that was installed in July 2025, now I’m giving 5 stars ONLY because the technician Cam and his partner that came out this week and today 12/05/25 have been the best and was very knowledgeable. He knew what was wrong and what he said he did. My beginning experience was definitely a different experience with Cam. Thank you Cam for your service and getting me so fixed up.

Jerry came out to our house to work on our heat pump during the ice storm event. Jerry was timely, professional and explained the what was faulty in layman’s terms (thank goodness). I would highly recommend this company for any of your needs.

Tim came Saturday evening to evaluate why our house was 45° when we returned from vacation. He located rhe problem and he was back out here this morning with part and had us up and running in no time. Expectations exceeded! Thanks!