Residential Improvements

I do not like to post negative reviews, but I had such a poor customer service experience with this company that I felt strongly that I had to post. I unfortunately would never recommend this company to anyone due to the frustrating experience in getting our work done. My husband and I had a project that was pretty small— installation of gutters on two different small areas of our home and some deck work to properly install some flashing. We had our initial estimate for the work on 10/3/17 and signed the paperwork on 10/9/17. There were issues with lateness and not contacting me at this point and some unpreparedness on the part of the salesman that made me doubt whether we should actually move forward. But for a variety of reasons we did decide to move ahead, which I regret. At both v

Horrible experience. Our addition has leaks, uneven floor, walls are cracking. Andrew will not text us back. Took money from the equity account without permission. When bank demanded refund the company refused. They had several thousand dollars and we had barely anything done yet. Andrew insulted us and our home. Said we were lucky he even worked on our dumpy home. Andrew hired a roofer to install our wood floor and the man tried 3 times but still had dust and bubbles in the finish. Had to hire a floor man to redo it. We begrudgingly got them to deduct the floor guy off our bill. Andrews man John saw the problems and agreed and got the cost off our bill but Andrew was livid. Communication is extremely lacking within the company. Employees were fired . They never put up plastic and our hou

Cathy gave a poor review to my company. First of all my field representative gave her a price pending she was able to obtain financing. I, The owner went to her house and looked at the work scope and she mentioned to me she did not want to obtain the funding immediately due to the fact there was an up front $1,500.00 fee from the finance company. We never start an addition with out the funds being acquired by us into an escrow account (at least partial) or provable funds in a homeowners account. She told me she would not fund the loan until the job was done so she did not have to make a payment on the loan too early. Many times I have seen situations change for a home owner, or banking rules changed where a job is complete and then the home owner try's to get the loan but they become unqu

This company's practice is to take your money (a lot of money) and never produce a product. Phone calls never get returned. Once the contract is signed, you may as well go directly to the Attorney General's office because this company will never deliver on their promises. To date the company never showed up to do the work that was paid for. Andy returned my daughters call after 5 months and wanted her to feel sorry for him. Really? Home advisor and the Attorney General has contacted them and they still won’t return money. Isn’t that a crime? Maybe channel 10 would be interested to hear about how they steal from consumers.

They do a pretty job overall but do not pay them before they finish or you will never get them back. I've been contacting them for over a year now to have a few mistakes corrected. Not worth the aggravation and waste of my time. *UPDATE* I changed my review from 1 star to 2 star due to them finally finishing the job and the employees they sent did do a good job. If you are having the same struggles I did report them to the Better Business Bureau. They lied in the response saying the delay was due to my hectic schedule when in fact I had been calling them and e-mailing them for a year. The few times they did schedule something I took off work to have them not show up. However they did finally come finish the job after my bbb complaint so it was definitely worth taking that route. *UPD