River Cities Floors

I chose this company because they installed the original tile in my home when it was first built. It took roughly 2 weeks for a rep to come out, measure and provide an estimate. There was no follow up to schedule an appt to pick out the type or style of tile. I initiated the call and asked for an appt. I picked out my tile and paid for the job in full that day. I thought it was reasonably priced and I needed the repair done to my master closet and a reno of my master bath floor. All the other companies charged me 4x more or never returned my calls, so I stuck it out. I wish I didn’t. They cashed my check mid-June. No follow ups, no emails, zero communication. I call after the 4th of July holiday asking the status. They stated only half the materials came in and it was delayed. I said, “ok,

I purchased a carpet pad with precise measurements to be cut 2 inches shorter on length and width so that the pad would be 1 inch shorter all the way around. The pad was cut almost a foot too short instead of 2 inches. Because I purchased the pad on a Friday and the business is closed on the weekends, I was unable to resolve the problem in person since I live 4 hours away. I called the business on the following Monday. The short version of trying to resolve their mistake was according to them that I must have given them the wrong measurement (although they even wrote the correct measurements on the invoice) and they would not be able to recut the pad until it was brought in and verified that they had cut it too short. My daughter drove the 4 hours back and took the carpet pad to them to ve

Service, friendliness, craftsmanship and cleanliness are all above and beyond all expectations. River Cities Floors is at the head of the pack; as far as selection, flooring and tile for a bathroom. If you need a complete bathroom remodeled or tile replaced, as in our case, there is no need to make but one phone call. Call River Cities Floors.

My wife and I cannot take enough time out of our work day to pick floors during River Cities’ normal hours (8 - 5, M - F), and they are unwilling to make appointments outside those hours. As their designer told me on the phone, she doesn’t like to work evenings or weekends. She also said that they they focus on supplying to builders, not retail. Since our retail business isn’t worth her time, we’ll gladly take it to another supplier who is willing to accommodate our schedules. In fact, House of Carpets and Henson’s both have hours on Saturdays, and Stone Design makes appointments on Saturdays. Glad we have so many choices. Enjoy your weekend!

I haven't been inside but they looked busy. Sigh on the front says they do commercial and residential. They offer free estimates.