Robert Jones Plumbing

I will begin by saying the main plumbing job of our supply line replacement was quoted, planned and completed efficiently, correctly + in a timely manner, however - communication has been an extremely weak point. Communication throughout the entire process has been quite the headache -- with me as the customer calling repeatedly for confirmation on when the crew will actually show up for the main job; and still now 2 months after the completion of the main plumbing line replacement job - trying to get a straight answer on when the sidewalk that was ripped up will be repaired. I was initially told they would be back in 4 weeks after the ground had time to settle (understandable) - but after multiple phone calls trying to make sure we're still on the radar, and being reassured that yes, we

If I could give a zero, I would. They came for a simple job -- put new tank guts in two toilets. The guys were nice, but now as of the very next day, neither toilet works properly! One runs intermittently and so I've had to turn the water off from the wall. The other one is leaking from the tank and because of that, I have a puddle about 10 feet around in my basement. They also did not give me any type of price or invoice when they left, though I asked. Said they would mail me one. Now I figure they can tell me I owe anything they want to tell me, and possibly charge me more for having to come out and fix the awful job they did the first time. Ridiculous.

Moen shower cartridge installation. Another plumber couldn't get the old cartridge out. Said I may have to cut a hole in my wall to access the valve. Roberts came and in 45 minutes had the old one out and the new one in, VERY PLEASED

The Robert Jones Plumbing team replaced my 17 year old recently leaking Rheem water heater with a new White Burford Water Heater with power vent and expansion tank. They arrived on time, brought in and installed new water heater, removed the old one in a matter of hours. They left the area clean, very professional and reasonably priced compared to the competition. I hope this unit will last as long as the last one did.

ETA that just we had a great and easy experience with Keith at the office. Another productive and appreciated visit. Thank you! Robert Jones Plumbing was recommended to me by our office property manager and they have been great! Eric has come out twice to service our garbage disposals and I have always been impressed with how quickly/easily we've been able to schedule the service and communication/coordinating is always excellent. Thank you Robert Jones and Eric!