Rooter-Man Of Omaha

We were assigned Rooter-Man of Omaha by our home warranty company due to a leak at the faucet in our primary bathtub, which caused water to come through a light fixture in the living room ceiling below. I should note that I’m not sure if Rooter-Man of Omaha and Thomas Plumbing are the same entity, but they share the same address per Google, and calls from Rooter-Man show up as Thomas Plumbing on caller ID. Very confusing. I filed the claim and was told Rooter-Man would contact us within 24 hours. I did not hear from them for four DAYS, at which point I called the provided number. The call was answered by a man who did not identify himself or the business. He confirmed he was with Rooter-Man and said the office manager would call me to schedule an appointment, but also commented that sinc

I recently had the pleasure of using Rooter Man Plumbing for a persistent plumbing issue in my home, and I couldn't be more satisfied with the service provided. From the moment I called to schedule an appointment, the entire process was smooth and professional. Grant, the technician assigned to my case, was outstanding. He arrived promptly and was well-prepared, exhibiting a high level of expertise and professionalism. Grant took the time to thoroughly diagnose the problem, explaining each step of the process in a way that was easy to understand. His attention to detail and commitment to solving the issue efficiently were truly impressive. What stood out the most was Grant's courteous and respectful demeanor. He treated my home with care, ensuring that his work area was clean and tidy bo

Our experience with Rooter Man, assigned through a home warranty, was nothing short of frustrating. Without informing us, the technicians removed a faucet and then quoted an absurd $451 just to cap the pipes, with an additional $500+ to install a new faucet later—nearly $1,000 to get a single fixture on one sink!! Feeling we were being taken advantage of, I consulted a licensed plumber that I know, who confirmed my suspicions. I ended up resolving the issue myself with a professional plumber for a fraction of the cost in less than an hour and a half. The highlight of our evening, and the motivation for leaving this review, was discovering that these guys left the hot water on at the basement sink. Will definitely be deterring any friend or family member from using this company. I gave

Through my home warranty, Eric from Rooter-Man came out the next business day. He was knowledgeable and professional in providing service. He explained what the problem was and it got fixed.

I can say that Rooter-Man sent out a plumber the same day and he fixed my leak with respect, excellent service, and quality. My plumbers name was Aaron and he was excellent and I would refer him to anyone. He was fair and did only what was needed and was great at explaining what was going on and what to watch for in the future. Just great service and I am very pleased with this company’s response time and excellent customer service. Great job Rooter-man and I will call on you in the future if I ever have a plumbing need. Thank you for sending someone out today. You saved my basement carpet. Well done!!!