Roto-Rooter Plumbing and Water Cleanup

We had a great experience with Roto-Rooter of Decatur, AL. Tiffany was very helpful when we placed a call. She was extremely pleasant on the phone & patient with all of my questions & concerns, then arranged an appointment the same day. I loved how the technician called prior to the appointment time & confirmed our service problems and arrival time. Then we received a text message from the company with a photo of the technician that was coming out to the home with a little bio of him. Very Impressive! It made all feel safe & personable. Bryan Sanford, our technician, was so professional, polite, and extremely knowledgeable. He took his time to explain in detail some concerns with our plumbing needs & thoroughly preformed an inspection to ensure we had everything resolved. We will always us

Jose is knowledgeable and good-humored, personable and professional. Straightforward job, but specialist skillset required. Our issues were solved without delay or drama, and everything is good as new. Hard to complain about those results.

Bryan, Kyle and Clay did an excellent job sewer line replacement for our family. They explained everything they were doing and took the best care of the property. They even worked through some city code issues with the replacement. We appreciate their hard work and the time they took to do everything correctly.

I hate calling after hours because I know I'll pay more but when both your toilet's are not working, you need help. Within about an hour or two Kevin showed up. He was very nice and professional and seems to enjoy his job and helping people. He let me know what he was doing and even explained how I can prevent the same issue from happening again. He dis a great job. He even made friends with my dog who loves attention and making friends.

Love them! They awnsered the phone in the middle of the night, let me know what could be done and got someone out the very next day to pump out the septic tank that was backing up into our house. Josh came out and helped us and he has the best attitude and did an amazing job. If I ever need them again that is who I want out here to help.