Roto-Rooter Plumbing & Drain Services

Eli Skyler and Cody did an amazing job my house no longer smells like poo. They did fast work excellent service very manageable. I would have them at my house any day thank you PS in the photos first two before the one is after they did all the work

On Super Bowl Sunday I noticed that drains appeared to be plugged. I called the emergency number and a tech named Hayden showed up a few hours later. He said the sewer line appeared to be plugged. He did what he could but said it appeared that the line was plugged 60 feet out and said we would have to have someone out the next day. I was charged $514 for that service which I paid. On Monday I met the Field supervisor Scott. He said they it appeared the line was clogged about 80 feet out. He located the clog and said it would require a “dig”. He said the cost would be $6678.32. At that point I asked him if there would be any discounts available ? I told him that I had heard the owner sometimes gives discounts to Veterans or Seniors. I am both. Also, the website says “discounts available” .

Our technician did a fantastic job of changing out our garbage disposal at a reasonable price. Scheduling the appointment was easy, and I had someone in my home within 24 hours to do the job. Would highly recommend!

There was an issue with my garbage disposer that had been installed back in August, so I called Roto-Rooter on Monday morning. They responded very promptly—technician Jonathan arrived the same afternoon, quickly identified the problem, and fixed it efficiently. During the process, I spoke with Jonathan’s manager, Josh, to review the cost of the work. While there had been some miscommunication during the original installation in August, Josh made a clear effort to make things right. He demonstrated a strong commitment to maintaining trust and standing behind their work. I was impressed by Josh's problem-solving approach and customer service. As someone who does real estate business in the Champaign–Urbana area, trust and reliability matter a lot to me, and Roto-Rooter has earned my confid

Dakota was great, however they did not state I would owe a $79 call out fee, all I was told was I would be given a free estimate. $79 just to come look at something and not do anything is beyond ridiculous. Unfortunately I will find some one else and I hope next time they are better at communicating with customers about what they will be charged.