Roto-Rooter Plumbing & Water Cleanup

Huge thanks to Jake from Roto-Rooter! Our 2004 water heater started leaking early Monday morning after the Super Bowl, and he was a lifesaver. Even though his partner was out sick, Jake handled the entire basement install solo—including welding new pipe work and securing all the permits. He was fast, finished in just a couple of hours, and left the place spotless by taking all the old packaging with him. He even took the time to walk me through the maintenance. He added that they also do water damage restoration if I needed it. Truly professional one-stop service.

Aaron was our professional technician. My original call was for 3 issues but after 2.5 days at my home, we realized there were 6 issues. 5 of the 6 issues I would not have been able to fix/repair on my own with basic maintenance. He assessed the issues and gave me multiple avenues with different varying costs. Not everything was an emergency, however, most issues would eventually become a bigger problem. I am so happy he was able to get here the same day I sent an inquiry. This is my 4th time using Roto-Rooter in the last 3 years and I am always appreciative and glad they are as professional and candid with me. I will continue to use them for future repairs. Cost does seem high at times, but their warranties and quick turnaround are not beatable by their competitors. They are the best.

Jake (Lawrence ) did an excellent job installing a new water heater. He was on time, professional and pleasant. My first impression was "Trustworthy" and indeed he was/is. While I'm sometimes hesitant to use Roto-Rooter, this experience built trust. I'd definitely want him to come back if other jobs pop up ( LoL and hopefully they won't, but... Life happens). He is an excellent representative for the company. B

Jake was great! He was very professional and explained everything he was doing. Jake was also polite and good with my dogs. He also did a wonderful job with the work he performed.

Stephan did an absolutely amazing job—especially given the late hours (10pm–12 a.m.). He was incredibly helpful and took the time to explain everything in a way I could easily understand. He carefully snaked our basement floor drain after we noticed water backing up from the washing machine and quickly determined that the issue was actually coming from the main line. On top of his technical skills, Stephan was incredibly kind, patient and respectful of our home. His professionalism and genuine care really stood out. I couldn’t recommend Stephan more. He’s the kind of technician you hope for when you call for help—skilled, trustworthy, and truly customer-focused. We will absolutely be requesting him again for any future plumbing issues.