Roto-Rooter Plumbing & Water Cleanup

I ‘m very impressed with Roto Rooter! Their customer service, and plumber who provided the service are top notch! Within 15 minutes I received a call from Katria. She confirmed an appointment and explained the assigned plumber would call me , and set up a time to come. Jerry called, I described the issue, we were able to narrow down the problem (most likely). He came out within a reasonable timeframe, told me the price after he checked it out externally , and I agreed. After removing the toilet, he looked and found the issue as he had suspected: The past contractor who upgraded our bathroom and installed the toilet had put in the wrong kind of seal. The first photo is two small seals, that don’t seal to fill the gap. Instead, as shown in photo 2, Jerry put in a 2” wax seal that wou

Rick was professional, friendly and efficient. He explained everything and treated me like I could understand it. Which I very much appreciate. No hard core sales pitch, just facts that helped me decide.

Timothy was my technician and Roto Rooter got the job because they showed up first. I tried my best to fix the plumbing issue we had in our home on a Sunday afternoon with no success. Timothy took care of the problem and made sure to clean up after himself. The job was wrapped up in no time. Only issue was I didn’t get an invoice for the work because Timothy said he was out of them and that the office would reach out after the weekend to get me one. It took a while but John from the Livermore office reached out and made things right. Overall the customer service was on point. I would recommend Roto Rooter to family and friends. They get the job done and in the end they get it done right.

Rick came out and repaired a broken water Spigot (broken in the copper pipe). He was very thorough, explained what he was doing, tested thoroughly and got it right. He was kind enough to let me observe without complaint. The water heater repair involved replacing a frozen shut off valve. Again, thorough and well done.

I highly recommend Roto-Rooter Plumbing! They sent out Jerry and he came out on a Sunday to take a look at my clogged bathtub and provide an estimate for repair. He was very professional, fair, and honest throughout the process. I really appreciated his transparency and the fact that he didn’t try to upsell anything. I ultimately decided to move forward with a remodel instead, and he was completely understanding — even refused to charge for the visit. It’s rare to find someone so respectful and trustworthy these days. I’ll definitely be calling Jerry again for future plumbing work!