Sears Appliance Repair

He was very professional,, fast, efficient, considerate, and if I was his Employer I would definitely give Him a substantial Raise in pay, plus a generous Bonus !!!!! I will ask for his service if I should need future repair services in the future !!! Thank You Boni L. Mcarthy

James was very personable and professional. Very knowledgeable about the washing machine and easily explained issues regarding the machine. James is a true asset to the Sears team.

Jonel was professional and efficient. He went above and beyond to help us get our oven repaired. I would recommend him highly.

The repair technician was great. I think his name was Jonel. He was very professional and flexible with me regarding the schedule. He put everything back exactly how it was before leaving. The experience I had with scheduling was not positive. Sears now uses AI technology rather than speaking to a real human. Despite correcting my address with AI, the technician was sent to the wrong address. The time window for the appointment was also not correct. AI scheduled and confirmed with me a specific time window due to my work schedule and the technician was not provided this information. He arrived at the wrong address about five hours before the appointment I had scheduled. Luckily, he had my number and called me and we were able to work it out so he could move onto his other jobs and return t

Wasn't expecting them to be out so soon! Scheduled the repair this morning at 8 he showed up this evening around 4, with my remote location I wasn't expecting a same day service. Glad I dont have to go to the laundry mat on my day off. The washer is fixed and ready to use again yeah!