Sears Appliance Repair

Customer service is AI generated. Absolutely no human to speak with about an issue. Appointment was scheduled for Friday the 13th. By 2 pm I had not received any text confirming Appointment. I called the number. It stated nmtgw Appointment was for THURSDAY the 13th. WRONG!!!! Rescheduled for Monday. Arrival window is too long seven hours! Tech arrived at the 6th hour. No way to see where you fall on the days schedule . Question whether the problem is actually fixed as the door bushing was not replaced

Really appreciated Cal's prompt and thorough analysis of the problem and clear explanation of options for a permanent repair of an icemaker that was badly construction when manufactured. He cleaned the ice machine and got it working again. Cal was courteous and arrived within the time block of the appointment.

Dishwasher repair. I had two different techs come out to examine my dishwasher. I'm not sure if it's a tech issue or a training issue for triaging problems, but.... The first was about 9 months ago when the machine stopped draining. He basically stood and looked at the machine for about 15 minutes, then said it's probably the impeller based on what I told him. Quoted me nearly $600 for the repair which I declined because no real diagnostic work was done and it magically worked for a while longer until.... The second was recently when the machine would load water, then stop running. A little google-fu indicated that it could be either a thermal fuse or a bad pump which my model is known for and I let him know that along with the fact that I'd pulled some gunk out of the spray arms so

Dishwasher appliance repair was cancelled after going without for 3 weeks. Repair guy was also supposed to work on AC. He was dismissive of issues, like it's "normal" for AC to not drop temp at all after running 4 hours. Guy put gauges on AC and added freon but didn't fix anything. While leaving he said he's no an HVAC guy. He does refrigeration. Still have the same issues as before.

Took couple days to get an appointment but my technician was very professional and knowledgeable.