Sears Appliance Repair

Lucy, our technician arrived late because of previous calls it took longer than anticipated, showed up with a smile was very helpful knew what she was talking about. Checked out our oven advised no parts available for this older model we have, gave us information on why and possibilities of looking at Antique stores for replacement parts.

This rating is for Sears Appliance Repair customer service, NOT for the repairman. The customer service very disappointing and getting a return appointment is almost impossible. I had four different scheduled appointments and they were all no-shows, no call and no interaction with a live representative at all. AI scheduled everything and continued to give me different arrival times for the day of the appointments, but no one showed up. After two weeks of this runaround, I looked on line and found a number for a live agent and was finally able to have my refrigerator serviced today. Just want to warn you of the AI contact only appointment system they use.

The repair technician was very prompt, professional, courteous, and fast. He was in and out within 30 minutes. I am very happy with his work ethic and efficiency.

Martin is kind, respectful, professional and answered any questions I had and fixed my machine expeditiously. I truly appreciate his welcoming/polite attitude and work ethic.

Technician was kind and extremely courteous he explained exactly what the problem was and fixed it. My wife sat with him through the whole thing because I was working thank you so very much.