Sears Appliance Repair

We've had sears out several times with no success on getting this issue resolved. Either parts had to be ordered or soon after the technician left, it would stop working again with no option but to reschedule for days out. Ryan actually fixed the issue this time and gave us a number to call him if it stopped working. That's much better service than any of the other guys they sent out. He seemed to know what he was talking about and gave us some good tips on using the appliance.

This was the most worst experience I’ve ever had! I am only giving it one star because I have to! The guy claimed I needed a certain part and he didn’t have it so I had to order it then I had to wait a week before they could come back and then I waited all day 8 to 5 and nobody showed up Finally at 6:30. I got a message saying they weren’t coming until Wednesday between eight and five. When the guy finally showed up (3pm) he said it was more than just that part and it was gonna cost like $800 and I might as well get a new one. I told him I did not want the service to take the part and refund me my money and go. I have not received any money back yet!But then upon looking at my washer, I find that he damaged it as well! In the meantime, there is no way to communicate/talk to any real person

Do not use. Waited 2 straight days at home for them and they keep sending messages they are on way. All you talk to us AI too

Ethan did a great job in repairing my icemaker. Explained everything in Laymans terms, and that made it easy to understand.

The service and serviceman were good. The computer-genetated texts were bad. Mispelled my name despite corrections. Also I confirmed appt. by texting 1 on three seperate occasions. Still receoved texts informing me I had not confirmed my appt. I was told I would receive a call the night before the service. No call or contact until the tech called from my driveway. Service tech--Good. Robo communication--Terrible.