Sears Appliance Repair

The GE frig repair technicians were fine. They did a great job. HOWEVER, the Sears AI driven scheduling system is a complete DISASTER. I will NOT use Sears again. Sears has leaned too far into AI and needs live agents (other than a laborious CHAT) to help when AI falls flat. My schedule repair was delayed a week when AI said "parts are not there"-- the parts were here. And attempting to get an agent to actually assist further led to frustration and delay. The repair was set to occur was set to occur 1/16/26 1-5 PM. When I asked by CHAT (finally for through) it reset for 8-12 that day-- it was already 0900 AM !! No one showed up and could not contact any one on status. I wasted hours waiting. Had to set another AI online date later into the following week. This entire process was extremely

Sears Appliance Home Repair is 100% a scam. DO NOT GO WITH THEM UNDER ANY CIRCUMSTANCE. I had to use them because of my Lowe's warranty so thankfully I didn't have to pay. I have had numerous appointment cancellations with no reasons or heads up whatsoever. When they do come out, the tech was fine. However, it has taken about 5 different reschedules to get to this point. As of today, I have been waiting a month and a half to get my dishwasher fixed and I still have no idea if it will happen. You also cannot get in touch with a human no matter what you try. Even Lowes themself cannot get in touch. Its literally impossible. 100% pure garbage. Avoid like the plague. This place should be shut down immediately.

Getting them to keep an appointment was extremely difficult with no way to speak to a real person. Their AI process is unacceptable! The kept stating that the part was not shipped but I had it in my hands for 3 days and relayed to them multiple ways. The turn around time was not worth the problems they gave me. The tech was ok but the non communication and not caring for the customer was unacceptable. Avoid them.

My technician, Bobby, explained what was going on with the heat pump and thoroughly helped me to understand how it works with the auxiliary heat. I really appreciated the time he took and the patience he had with my renters miscommunication on his arrival

Our repair man Simmeian (spelled wrong ) was polite friendly and got right to work. I will use this service again. This man is a credit to your company. Give him a big raise.