Sears Appliance Repair

The technician who came to adjust the previous technician's work was excellent and deserved the five stars given on last entry. To increase the manageability / logistics, the call service should be available with a live operator as long as technicians are working, even if outside 1-5 scheduled time. Automated systems cannot assist with all questions, and the cycle of automated choices and numbers to push is frustrating.

Very polite,pleasant rep.did the job quickly and the dryer is perfect again. Highly recommend this service, great staff and good notifications system. Always renew my annual maintenance contract..you save money in the long run.

The repairman was excellent — professional, courteous, and honest about the situation. Although he wasn’t able to fix the issue, I really appreciated his transparency. Before you call Sears to schedule a service visit, please make sure they handle repairs for the company where the appliance was purchased and that they’re able to order any necessary parts if they don’t have them on hand.

I had an appointment with Alexandr S. I took the day off from work. On the text link my appt kept getting postponed every hour. At 4pm the service technician let his car on the road , took a pic of my driveway and sent a text that no one was home. He did not pick up the phone and I wasted the whole day waiting. There is no customer service, just an automated voice service to make another appointment.

I would recommend Andrew for service anytime! He was patient and he really helped. I had several different problems with my machine. He asked me questions about what was happening during the cycles, and finally getting to the bottom of what was really wrong with my washing machine and made sure he came back to complete the job! Professional, patient and efficient! Thanks again Andrew!