Sears Appliance Repair

George. He was extremely professional and maintained a calm demeanor even when handling time-sensitive tasks. His work was impressively quick, yet he never compromised on quality. George is also highly efficient, managing every detail smoothly from start to finish. It’s clear he takes great pride in doing his job well, and I would gladly recommend him to anyone looking for reliable, high-quality service.

John, the technician checked the back of the fridge, the filter, the ice maker. All were fine. He feels that the temperature of the fridge is too low and so he raised the temperature on the door. He said that give it a few days to see if the water starts to flow again. If not, call Sears and ask for John to come and check the fridge again. It would be nice to speak to a human being rather than an AI to explain what is wrong with the appliance. It takes a great deal of patience at times to get through to some AIs.

Update: Customer service told me to call back in 24-48 hours for a "refund" only for me to find out they now switched to a full ai agent staff and no way to speak to a human. An absolute shame, I need a human being to contact me for a refund. This is absolute fraud. Our technician was friendly and knowledgeable and able to diagnose the issue with our washing machine. We initially said yes to the repair, but looked up the part and decided to repair ourselves. We had to replace our locking mechanism which was a $15 part, and they were going to charge us $487 to replace. We called shortly after the diagnostic to cancel the future scheduled repair, aware I am still responsible for paying the diagnostic fee only. I have called customer service twice and they route you through a phone system th

George was absolutely amazing! Showed up at the beginning of the arrival window, was incredibly knowledgeable and helpful. I would 100% use this service again. Wow!!

$480 to replace dryer heating element, $149 to be told washer drum bearings are discontinued and no longer available. One tech, two diagnostic charges on same visit. Sears will never get a service call from me ever again. I was charged $300 for labor on the dryer heating element. A job that took about 30 minutes. Update! Their contact them for further assistance is nonsense. You'll be chasing your tail trying to get through to them. Long story short! Avoid them. They are crooks!