Sears Appliance Repair

Let’s start with Kenmore Fridge ~ Gary believe was his name, visited my home twice @ $139 per visit, 2nd visit he orders parts for fridge, not sure why took 2 visits to determine parts needed. Parts have to be shipped to customers home bc Sears provides no Shop, they work out of their trucks. Was quoted and paid $1899 dollars for parts & labor , have yet to see a Detailed Invoice. But I’ve received close to 10 text & emails about rating the service and tracking of the parts to my home but NO detailed Invoice. So today John I believe was his name came out installed the parts. He didn’t have a detailed Invoice either but he Did leave behind the old Compressor box and trash, as again they work OUT of their trucks and have NO means of disposing Waste!! Wow, can find the works to describe

The final technician that came out and conducted the repair was wonderful. He had our washer up and going within minutes, and it wasn't the problem initially diagnosed. The original technician didn't show up for the original scheduled appointment, he didn't show up for the second, and finally showed up on the 3rd. Having twins in the NICU meant a parent had to stay home and miss out on visits. Sears didn't call the first time to say the appointment was delayed or being rescheduled. I couldn't get in touch with anyone when I called. I kept getting disconnected. Customer service absolutely sucks.

5 th time sears repair has replaced parts on my refrigerator. Still under warranty. Still not working. GE does not stand behind their product. Will recommend to friends and everyone else, do not buy GE appliances.

Gary was a great appliance repair man resolved The problem immediately. came out fixed it on time easy to talk to. As far as the price, the parts themselves were high. I know that. I never got a break down on the repairs on paper, just a quote of what it would cost. Thought I would receive something in an invoice thru email, never did. Sears website is horrible!!

Gary is one of the best technicians I've ever had the pleasure of doing business with. Worked fast, answered all of my questions, and very friendly. I would highly recommend.