Sears Appliance Repair

Very knowledgeable about a machine I had no idea how old it was; it came with the house. Carl diagnosed the problem and made sure the machine was working properly before leaving the home. Thank you for a being so nice to my dog and taking care of our washer.

Eric is an amazing professional. Though this is problematic refrigerator, having had it only13 months. He’s a person of which I have total confidence. He is very good and knowledgeable. 5 stars to you!

I will not give a rating to our technician, as it is impossible to rate his craftsmanship separate from the overall experience with searshomeservices as an organization. Six weeks to stumble trough 5 appointments (2 cancelled by sears and scheduled out a week), 2 faulty new parts ( compressor & dryer), and inability to finish on one call due to lack of acetylene ( another week delay). The AI system does not allow contacting a human or conflict managent. We will not use them again.

Carl was kind, informative and efficient. He fixed the problem and educated me on what to do next to stop this from happening again. Very helpful and fast to fix the problem.

Well this is my 11th appt . Techs have been here several times . One Tech quit . Yet another arrived to day Sept 30 . Trying to get this repair done since June 10 . This tech actually got the fridge cooling and freezer working . Let’s see what happens 24 hours from now . I sincerely hope this works . No one should have to wait almost 5 months for Sears to repair an appliance when they have had my money since June 10 . Thank you Eric . Best Tech yet !!!!