Sears Appliance Repair

Jake was very pleasant and from what I could tell did a thorough job of checking for multiple issues. He covers a large area, lots of time on the road. Charge seemed high but he needs to get paid and cover overhead. If you cant/wont do it yourself you need a Jake.

Jake communicated his arrival time. He was polite and had good knowledge of the appliance. He took time to explain the solution and the problem was resolved.

Service tech did a thorough check of the problem but, of course, the problem would not re-occur while he was at our home. He anticipates that it may need a new software upgrade module, but could not positively verify. Will wait for problem to re-occur, and will then try to document any new data. Hopefully, a more serious issue doesn’t arise.

Technician misdiagnosed the problem with my dishwasher. He said it would be $700 to have it repaired. He also said we had an infestation of wolf spiders under the dishwasher which turned out to be a bit of dog hair. It's been impossible to reach a real person to discuss my complaint. I ended up troubleshooting the problem myself a 70-year-old woman and got the dishwasher to work. It's been a very frustrating experience since I have already purchased a new dishwasher and I'm having trouble returning it. I believe the least that Sears could do would be to return my $137 diagnostic fee.

I was thrilled to get someone so quickly! Jake was very pleasant and knowledgeable. We were grateful for his service on our washing machine!