Sears Appliance Repair

John knew right away what was wrong with our mower. It was a relatively easy fix, but he didn't make me feel stupid for not knowing what it was. He fixed our problems, plus was very personable. Called yesterday and today it was fixed.

The tech diagnosed the problem almost immediately. He was able to tell me the cost of the repairs and had the parts shipped to my home. He drove thru snow blowing sideways on the scheduled night, and an hour later my 10 year old Electrolux washing machine was back in business. And HUGE plus, it hasn't run this quietly since 2018. Thank you!!

The technician when he finally arrived after 2 previously daily cancels was excellent. Competent and nice. Seats cancelled twice l, once after I waited for 8 hours for them to arrive before they canceled (they give a window if 8am-5pm arrival). No super happy with Sears. No issue with the technician whatsoever.

First let me say Steven was fantastic as our service technician. But, oh my gosh, LG and Sears together made for the very worst customer service experience in my 59 years on earth. It is now the the end of the first week of August 2025. Our dryer has been out since the end of June. LG made me jump through stupid hoops to get them to even have a service technician come out and fix my dryer under warranty. Sears Home Services canceled twice (after I had taken two vacation days off work to accommodate their 8-5 arrival time) with no warning. Add to this that there is no human at SHS to even speak with. They are horrible. You notice that there is not even a way to give Sears Home Services one star without casting aspersion on Stephen? He gets five stars, Sears and LG get zero stars.

They have you make appointments & then THEY cancel them & have you make another. That's after you get no call, No show. You have to pay for intire repair before they even order the part. I payed total $390.86 for a plugged valve. They shipped the part to me from Amazon it was $25.00. So I payed $365.86 for clogged valve. Used the very next day, still does wash cycle & then quits🤷‍♀️. I really don't think clogged valve was the problem, but I'm just a 70 year olè lady living on social security only. What am I supposed to do. I can't afford to call them back ~ shame on them🥺!