Sears Appliance Repair

I was informed of arrival date and time all the way from when the appointment was made until prompt arrival; workman was courteous and worked quietly and left the worksite clean. Let me know when he needed to leave to get a part and how long it would take to get back; repair was done well and overall a very simple and efficient experience.

James was friendly, professional and considerate. You could tell he knew what he was doing! He explained how to use the new thermostat easily.

I had a very unpleasant experience with our Sears technician over the course of two visits, and I hope to never have him in our home again. I understand that everyone has a different sense of humor, but his manner and joking were highly unprofessional. I tried to give him social cues that I felt his jokes were inappropriate—to no avail. It felt like he knew he was being inappropriate and enjoyed watching me feel uncomfortable. Additionally, he beckoned me several times from the other room (by my first name) to help hand him a tool or part that he couldn’t reach. Finally, at the end of the service, he asked me to help him push the dryer back into place. When I tried and said it was too heavy, he said nothing and simply waited for me to try again. I felt very upset by both visits. When I

Gabriel was so professional and helpful! Thank you so much for sending him to take care of us.

Repair man came out 9/24 and ordered our part. I received my part on 9/25 and was scheduled 9/26. That Sunday sears rescheduled my appointment for 10/6 because the part hadnt came in but it had, it was shipped to my home and then on 10/5 they rescheduled my appointment again to 10/13. I tried calling sears several times but the call center is all AI and I couldn’t reach a real person. I called American home sheilds and they couldn’t reach anyone either. So they sent an email that never got responded to. I even called the technician Leonard and he either wouldn’t answer or told me he would put me on the schedule and then we never heard from anyone. Very frustrating when you can’t speak to a real person to let them know the part was received