Sears Appliance Repair

Scam: I wish that I could give zero stars, but there is no option to. The technician came after an initial no-show visit the week prior for a stove at a rental that we own. The technician, Salvatore, call me when he arrived and gave me a hard time about the door having been taken off so that he could see it better. He then called me back less than 15 minutes after we had hung up from the first call and told me that mice had chewed through the electrical harness in the back of the stove and that's why it was not heating up. He said the part I needed could not be ordered. He charged the full diagnostic fee and said I would need a new stove and possibly exterminator to treat a rodent infestation. This would have been prohibitively expensive. After paying the $150 diagnostic fee (including

Paying $138.00 to be told it I would be better off to buy a new Frig. than fix this one is a high price to pay. He did spend some time looking up prices for a repair, but was it worth what I was charged. My daughter is a nurse and only gets $35.00 a hour. And this repair man though a nice guy was not worth what I paid.

I think Sears is going down hill , when I was little , I was brought up to but Sears tools and appliances , fast forward , I bought my first house , went to Sears , bought refrigerator , dish washer , stove and washer and dryer , plus I bought the maintenance agreement for all of my appliances . I would renew my agreement when it expired , they would call me five or six times a day , before I answered the phone . Me thinking I still was under the agreement , I called to get my ice maker fixed , I called , talked to machine and it said can not find me , I wanted to talk to a human , I talked to a guy in the Philippines , he said my agreement has expired .. and have to go with insurance for 60.00 a month , and pay 100.00 at appointment , then i waited two

Follow up to visit in Aug 2025 when tech insisted oven was fine. By Nov 2025, oven flame would go out/relight/go out and then just escaping gas. Original time set Dec 1 from 1-5. Using tracker, tech was due 1:54-3. Suddenly, expected arrival became 3:27; he finally arrived at 4:57 p.m., did his diagnostics, said he needed to order the part and scheduled REAL REPAIR for Dec 8 between 8-noon. On Dec 7 got email changing repair to Dec 8 between 1-5 because part would not arrive. However, part had been delivered to my location on Dec 5 p.m. Tech called at 3:07 p.m. said he was on the way and would arrive in 15-20 minutes. Arrived 3:35, parked in my driveway for 5-10 minutes. Actual repair/replacement took 15-20 minutes. When I inquired tech verified his next stop was home. Have had this sa

The technician was absolutely great. The AI that is now control of scheduling making appointments dispatching is absolutely horrible. The AI canceled the appointment because the parts hadn't come in yet but I did have the parts that were mailed to me before the AI canceled. Then it rescheduled without asking when. I waited all day 8:00 a.m. to 5:00 p.m. on December 2nd 2025...! They never called they never showed. The Sears AI no matter how many times I called or texted it said they were still on the way. So eventually I was able to reschedule for today December 9th 2025 where it was finally fixed. Only 18 days since I called. This is not an acceptable practice and this AI needs to go back to school. Maybe Sears needs to get a human to fix its AI because you can't get a human until they sh