Sears Appliance Repair

Repair person came out Jan 13th for my washer, stated it was a lint sensor, ordered a latch/lid part (?), which has arrived but now the appointments for the repair person to come back & fix it are being mysteriously rescheduled without giving me any notice (after I've driven 2 hrs to be at this location-2nd home, twice now). They have a website that I can log into & see my appointment date & time range and again, mine has been mysteriously changed and now states Jan 28th as the new appointment date. I would not use this company. As stated by others, you are only able to speak to an AI attendant, not a live person. Also, seems overpriced. I could buy a new washing machine for the price of this repair.

This is the worst experience I have had with a HVAC technician in my life and I’m 70. This person, on his own and without asking me, changed our appointment times twice. He told me he did this “because he has a life.” He forged my signature on his paperwork. This person should be fired. He told my home warranty people that an OEM caused this and now they say I’m not covered. That part has been in this heater for years.

David was great. On time, fixed the problem and cleaned up after himself. What else could I ask for? BTW I called at 11:00am to get someone to look at my fridge. They arrived at 1:30pm and the problem was fixed by 3pm. Great service!! Great job!! Thank you.

Luis did an outstanding job from the phone call that he was on his way, to quickly installing the part needed for my appliance. Absolutely one of the best techs! Thank you Luis!

Luis S let us know when he would arrive and was on time. He was very professional and personable. A pleasure to have in our home.