Sears Appliance Repair

Took a whole day off work last week for a CONFIRMED appointment only to have nobody show up, also did not receive any communication letting me know a tech would not be coming, I could’ve went on in to work had I known nobody was coming, technician finally shows up today and does repair my microwave but leaves it broken, asked him about a piece that was melted and he said he had no idea what it was and did not offer a solution to get it replaced, not very happy with my experience with Sears repair service!

The technician was very professional and efficient. He repaired our washing machine in less than an hour. He communicated with me and explained the problem very clearly. I give him 5 stars for his professsionalism!

Your technician was very professional and diagnosed the issue with the washer in a timely manner. Although it was not a good outcome on the pricing to repair, we appreciate his knowledge of the issues. We now know of a company to call in the future to diagnose issues with our appliances and not be pressured to allow them to do the repairs.

A previous technician had installed a new ice maker incorrectly. The new technician reinstalled the parts correctly in much shorter time. If I use your service again I would hope that it is Carolyn.

My technician was knowledgeable, professional, and understanding. Although I'm not a fan of Sears service window (8 am to 5 pm) I do appreciate the ease of rescheduling and the consistent communication throughout the process.