Sears Appliance Repair

Trying to schedule service on their site is horrible and good luck ever talking to a human on the phone that understands. I had them come out to fix my leaking washer and the display board and the pop out soap drawer on my washer. The first appointment came and went the technician was a no show and since their service window is the entire day, that was a day wasted waiting around. When I could finally get them rescheduled the technician showed up and said the machine wasn't leaking and he couldn't fix the drawer so he would put in for a replacement. What they dont tell you is that they do not replace what you have, you have to choose from the sale junk they have. It's been months and still nothing has been fixed or replaced.

HORRIBLE! All AI generated scheduling with no option to actually talk to a real person. Repair window was originally supposed to be between 8 am and noon. Then was narrowed down to 10 - noon. No tech showed or no call until 1 pm on the day-of(automated call), saying the technician was running AHEAD of schedule and we were now on schedule between 4-6 PM. (I’m serious, it actually said the tech was ahead of schedule….one full hour AFTER the original window of time had passed.). At last check, depending on if looking at website or calling-in, the tech was scheduled for either 4:21 or 4:46. At 6:27 PM I finally got a call from the tech saying he was still at the service call before ours, and ‘probably’ wouldn’t make it to our house. Told him it was okay as I’d by then had canceled and called a

Cancelled appointment 3 times. Tacoma,WA area. Cost me valuable time and opportunities. Not certain I would use again, but limited options. Technician nice, but I had to provide step stool so able to get top off washer for repair and help him move it.

The Technician that serviced my microwave was just incredible!. Not only was he efficient and knowledgeable about the appliance, he was extra careful with the kitchen cabinets and soundings as he worked the repair. You cannot ask for better than that!!!

Charles was very polite, professional and knowledgeable. He explained things clearly to us and we would not hesitate to recommend Charles and Sears Home Services to everyone.