Sears Appliance Repair

Shawn the repair technician removed the bottom oven plate to replace bottom heating element. In doing so, he damaged the oven plate on both sides in front and stripped the screw threads on the back left of oven. In an attempt to correct this, Shawn placed the weight of his upper torso inside the oven. This caused the oven door springs to stretch, so that door comes down too far when open, and also does not properly seal, and sticks out beyond the stovetop. He did not replace the screw with stripped threads and left the screw hole open in oven. This is appalling and unacceptable, and we want this range replaced immediately.

Adam came out and checked my washer/dryer. He quickly surmised a new motor was need, then showed me a quote for repair. The quote was more than what the unit was worth, so I declined to have it repaied. It all made a lot of sense and Adam explained everything beyond to my satisfaction.. Thank you, Adam, for your insight. The rest of this is aimed at Sears Appliance Repair company. Adam spent 15 minutes here, didn't do any physical work, and left soon after. I needed to have a professional dignosis and that's what I got. It cost $119 to determine I will now need to spend quite a bit more for a new unit. Did I obtain good value for my money? Maybe. But it can easily be argued that the cost appears to be too high. It could also be argued the customer didn't have many choices in how

Dave, the serviceman was great. The service repair company is very unorganized. Can't get the appliance that needs repair right. I specifically said it was a dryer; they put down washer! The serviceman had to come twice. He was excellent! And the only thing I liked about the company.

If I could give this company zero stars, I absolutely would. Do NOT use this company under any circumstances. I contacted Sears Home Repair to service my 90-year-old grandmother’s washing machine after it stopped working. Scheduling the initial appointment was simple, and the technician arrived on time. Unfortunately, that is the only part of this experience that was handled correctly. The technician admitted he was unsure of the issue, performed what he described as a “factory reset,” and claimed the machine was functioning properly. We were charged $119 for this service call. Within two hours of his departure, the washing machine failed again with the exact same issue. I immediately called the technician back using the number he originally contacted me from. He stated that he would ne

Very thorough. Roy knows what he is doing. Gave me good advice. Great job! Online the virtual Richard is used for everything, we do need real people.