Sears Appliance Repair

No one came today and then falsified my signature...there is NO problem with the vent. So Nicholas lied to AHS. I am very upset. I had a service request from American Home Service . Nicholas was assigned to come...not sure if Rockport or Victoria. He lied to AHS and said he had come back to my house and found it was a dryer vent issue. He NEVER checked as he did not come to my house. My husband had already checked the dryer vent and found it to be clear. Nicholas also forged my signature on the form that informs me of possible damage to floors etc. I did not sign that form the first visit, nor did I sign that form on alleged 2nd visit that no one actually came for!! Now I am having to get a second opinion from AHS. I have been without a dryer for a couple of weeks and I am having to

I can’t even give one star. Carlos never showed up. Appointment time was between 8 am and 3 pm. Received text saying he’d been here at 7 am but my ring camera does not show anyone near my door at that time or at anytime from 6 am to 8:30 am when I opened the door to feed cats. So Carlos was a total no show. I am done with Sears. You need to tell AHS that the dishwasher is not repairable because it isn’t.

Jonathan was top notch! Very friendly, clean and knowledgeable! He fixed what previous techs were to lazy to finish! Thank you! Great Job!

Martin is the guy you want to diag and repair your appliances. He's very thorough, he was dispatched after the original repair didn't fix the problem, he tested the part that was replaced and found nothing wrong, after giving him the symptoms and info that I collected when the appliance would fault he knew what to check right away and found the problem, order parts, and scheduled the repair appt. My appliance is working properly now thanks to proper diagnosis and repair. Just to throw in a tech tip, I am an automotive/diesel tech and the best thing we can get from clients is info, when the fault occurs, how often, and if anything triggers it specifically. When I told Martin my appliance would trip the circuit breaker after a certain amount of time he shook his head and said, that tells me

Jonathan, the technician was great. He always kept me informed and would call me to let me know what time he would be here.