Sears Appliance Repair

Report was never received by American Home Shield So they claim. American Home has sent out 3 different companies over the past 6 months and attempted to repair fridge 3 times. Same part. Evaporator fan. Previous technician has cracked the inside walls. I have lost several days of work and a bunch of food. This is no reflection on Sears. Benny was great, very professional.

A/C fix. He came out to fix my air conditioner this afternoon that was not working he diagnostic correctly and did everything needed to ensure it properly worked. He cleaned out the condenser lines and recharged the unit with Freon. He also kept me informed when he would be coming out. I would highly recommend him.

George was very good at explaining what the issue was with our repair and why we were experiencing what we were. He recommended a very practical solution helping us save some money while fixing our issue the right way. All while showing us excellent customer service.

The actual repair was good. Jim was great! The initial visit by another technician left a little to be desired. It seems the first guy just didn't want to do the time-intensive work and so he said he needed to order parts that ended up being unnecessary (a computer board). So I had to wait an extra week and, as a result, had to spend $1000 on a backup fridge for my garage. I got the protection agreement so that I wouldn't have to get a backup fridge. Very unhappy about that. But Jim got it fixed today...so he is good.

Victor (Hector I can’t remember) was a very personable and hard working technician. He was thorough, knowledgeable and even expressed that when we start using the washing machine again to not overfill or we would run into the same issue. Thank you