Sears Appliance Repair

overall the experience was less than satisfactory. The first assessment and parts ordered did not fix our problem. The second part ordered(and cancelled and the ordered again) took over three weeks to arrive and then it was a defective part. It was then re-ordered and there were three no-shows by the scheduled technician. Finally the third tech (new) did a very good job and restored the appliance to working order (we hope). Plus the payment did not get processed after the first visit which necessitated contacting the billing service. But as many people have noted, when things like this don't go smoothly, there is no option to talk to a real person on the telephone as it is all AI generated algorithms..... very frustrating. However, in rural areas, there is no other appliance repair t

My freezers ice cube machine still does not work. I thought in a few days it would. I have been away in Florida and came home to no ice. Still not fixed. The technician put in a new ice cube maker. He was very pleasant and nice.

I wrote an awful review based on awful service from Sears. I promptly received the response below telling me to call, what about a company reaching out to a customer? This too is a joke, dialed the below 800 number and get into the same loop I had before. What would they want and what option would I push? The owner should call or leave his actual phone number. If Sears truly cared about the service I rec'd, they would look up my phone number and call me and stop putting me through the agony of their system. Not impressed. I suppose the below response looks good to others that might read my review as they think they are doing something about the service I rec'd or compensating me in some way. Further disgusted especially if this actually came from the owner. I was a Vice President

2 guys showed up and neither even looked at washing machine, they just went off of what I said it was doing and said it was going to b nearly $800 to fix one part. Then took my $119 diagnosis fee. If you just sent one repair guy, u could cut a lot of cost and lower your diagnosis fee

Gunner was very courteous, knowledgeable, thorough and professional! He did amazing work!!! I have the extended warranty plan, therefore l owe nothing.