Sears Appliance Repair

Very frustrating to call for help and get nothing but and AI virtual assistant! She was not helpful in scheduling a service call!! She gave no other options for any other days or to even talk to a human.

The technician was courteous, professional, and prompt. However, the problem with my lower double oven has not been resolved pending additional action.

Sears appliance repair, is constantly not showing up for the appointment This program is designed to assist people but it's a scam, because who can wait months for HVAC, washing machine or Refrigerator repair. They came to my mom house to repair HVAC and it was raining, they sit in the vehicle and closed the work order. On May 27 they were coming to repair washing machine but the technician said his paperwork was for Refrigerator. TODAY they rescheduled for 7/2/24 without calling. SEARS claims they could not contact the technician TODAY 6/18/24. Their customer service is designed to lose or frustrat their elderly customers. Customer dump put me on hold for over 40 minutes today.

Keith is always very knowledgeable and a pleasure to work with on my Kenmore refrigerator repairs.

Took awhile to finely get them out here. But did not take long once they did get here.