Sears Appliance Repair

I utilized Sears to come to my home to repair my snow blower that wouldn't start. Cass was very professional. He quickly diagnosed the issue and was able to make the needed repair in under an hour and he was very helpful with suggestions on how to avoid similar issues in the future. Thank you Cass!

I have never left a bad review anywhere but the customer service is abysmal. No matter what phone number you call you can only talk to an AI robot no real human being. They tell you you can easily change your appointment using the link they send you and you CANNOT. We were able to get another repair service sooner I tried to cancel my appointment over the link they said sorry not possible please call this number. I call the number the ROBOT tells me it’s canceled no option to talk to a human no matter what you do or say. 2 hours later I get a text confirming my appointment. It tells you press this number to cancel and I do to cancel for the 3rd time it says sorry not an option please call and sends me back the AI line. It is absolutely asinine that there is no phone number or option for sp

Class rendered exceptional service. He helped me to understand how to use my snowblower probably. He is a very patient person.

Marshall did a great job. Sadly his great performance is 100% overshadowed by the fact that my appt was originally for yesterday afternoon but your tech was a no call no show. But lucky me I got not one but two calls trying to sell me on a home warranty while I waited.

Tech was helpful, respectful, and successful in doing a temporary fix of my refrigerator water hose leak. He said a plumber will have to replace the reverse osmosis line that leads to the refrigerator.