Sears Appliance Repair

Carl is excellent. He is the only good left with Sears. He repaired my dishwasher. On another note, I’ve been waiting one year to have my refrigerator returned and replaced and they keep putting me off telling me they no longer have a contract with Costco and so on and on it goes where you wait on the line all day long to get nowhere. So my technician was wonderful but Sears is horrible. What a shame I’ve been contracted with them for 40 years!

Joe was patient and neat with his work. He took a picture of the problem and explained everything to me.

If you contact Sears home services repair and you see this name, Mark W as your technician run! He was here today to replace my drain hose on my dishwasher. He was having an awful lot of trouble getting it on the dishwasher and I was beginning to wonder if this man was experienced. Well, it didn’t take me long to answer that question. After he got it on finally, he pushed the dishwasher in and it didn’t go all the way back. He said I can’t get it any further so I said why not? He said it won’t go any further because the dishwasher hose is larger than the other one. Does that make sense? Sears ordered this part to be delivered to me and it was the exact same size! Again incompetent and an excuse. I told him why don’t you lower the legs have more room and he said no it’s actually the width

The scheduling was awful. Tech didn’t arrive until 3:45 for an 8-12 appointment. The tech, David, was great and gets an A+.

This is probably the worst repair company I have ever done business with. There is absolutely no way to talk to anyone if there is a concern. The appointment are at least 7 days out REGARDLESS if there are issues like THEY cancel the visit because of "extenuating circumstances". If a part needed for repair gets delayed, 7 days. If a part is incorrectly ordered, 7 days.