Sears Heating and Air Conditioning

If I could leave a review and not give a star I would. My ac went out on the 3rd of July I knew I wouldn't get a technician out because of the holiday. I received an email and texted message informing me that someone would be out on the 5 of July between the hours of 1-5. So I left work early so I would be home. At 5:30 I went back to my text message to message the tech to see how much longer it would be. To realized that the appointment was rescheduled for July 19th. I then called the company to see why no one call or emailed me with the updated appointment when the temperature that day was 111 with the heat index. Ony to find out he rescheduled, because didn't know what kind of AC unit I had!!!! The communication with this company is terrible. All they had to do was call,email or text t

Sears Home services was used to fix my HVAC unit. We were told the agent was going to get a part for our unit and he would call us within the hour. After several hours we called sears to learn he was supposed to be here on Wednesday with the part. On Wednesday we did not receive the visit. We called back on Thursday and learned we lived in a Monday only area so someone would be here that morning. A call was made to my wife who was at work on Monday and when she didn’t answer immediately they cancelled the visit until the next week. No attempt at my home number and despite having someone wait no one showed up. We have been very patient but this is very unacceptable for the amount of money we paid. The lack of communication and professionalism with your staff is unwarranted.

Nice people but Sears needs to work on their billing forms to separate job site from billing address. Caused a lot of confusion for their workers and accounting department and caused problems to me. Work quality was great.

Sears heating and air came out did a estimate got us approved and in a COOL house 2 days later. Over all experience was a 5 stares . Thank you sears!!!!

Once the measurements were made and after a couple of unforeseen delays, a date was set for the installation. Two agents showed up (on time) took care of the job and cleaned up every bit of the debri before they left. Very professional.